Parcels are shipped in mainland France and the rest of the world.
The order established by the customer consists of products that are part of the online catalog created by the seller.
The order can only be registered on the site if the user has clearly identified himself. For this, the customer is invited to identify himself by indicating his civility, his name, his first name, a valid e-mail address, his postal address and his telephone number.
Any order implies acceptance of the prices and description of the products available for sale.
Orders are payable only in euros.
The seller agrees to honor orders received within the limits of available stocks of products.
The dates of the sales indicated on the site are the dates in force in the region where the head office of the company is located.
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Validation
The customer declares to have read and accepted these General Conditions of Sale before placing their order. The validation of the customer's order therefore implies acceptance of these General Conditions of Sale.
Unless proven otherwise, the data recorded by the seller constitutes proof of all transactions.
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Availability
The seller's product offers and prices are valid as long as they are visible on the site, while stocks last.
For products not available from the seller, the seller's offers are valid subject to availability from the seller's suppliers.
In the event of unavailability of a product after placing the customer's order, the seller will inform the customer by email as soon as possible. The customer's order will be automatically canceled and the customer will be reimbursed within 10 days if their bank account has been debited.
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Secure payment
The seller makes every effort to ensure the confidentiality and security of data transmitted over the internet. The transaction is carried out and secured by Crédit Agricole.
The website uses a secure payment module such as SSL (Secure Socket Layer). All data exchanged on the web is encrypted. Payment is completely secure.
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Sale price, payment terms
The prices are indicated in euros excluding participation in processing and shipping costs.
The seller reserves the right to change the price of the items at any time.
The articles and the possible costs will be invoiced on the basis of the tariffs in force at the time of the registration of the order.
Retention of title clause: the products remain the property of the seller until full payment is received.
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Satisfied or refunded
Defect:
The seller agrees to exchange or reimburse any item with hidden defects, quality problems upon receipt of the product. The reimbursement will be made, as the case may be, by credit to the bank account or in the form of a credit to be used on the site.
The costs of return and reshipment will be borne by the customer.
Command error :
In the event of a model or article error during the preparation of the order, the seller agrees to exchange the article. The costs of return and reshipment will be borne by the seller.
Customer feedback:
The customer has a legal withdrawal period of 7 clear days from the date of receipt of the items . In this case the return costs will be borne by the customer. This return does not apply to items personalized at the customer's request and no refunds will be made on items already worn.
Upon receipt of the package, the seller will judge the perfect condition of the items.
No return will be accepted if the returned products have been visibly worn, damaged, worn, damaged or their packaging damaged or deteriorated, making the product unfit for resale.
If the return is refused by the seller, the items will be returned to the customer at the seller's expense without the customer being able to demand a refund or any compensation.
All returns are made to the following address: Delphine & Victor, 275 rue Saint Denis, 75002, Paris, FRANCE.
Exchange:
The customer has 7 days from the date of receipt to return the products and request a possible exchange. Return costs are the responsibility of the customer. Exchange return shipping costs are free.
Refund :
In the event that the seller makes a product refund, it will be made by credit to the customer's bank account within 30 days from the date of notification of the refund.
